Policies

Disclaimer

Because all of our products are handmade, they may vary slightly. This may include pattern placement, size and shape.

Our products are not animal proof. Please make sure to ALWAYS monitor your pets while wearing/using our products. We are not responsible for any harm or damage. 

Shipping Policy

Shipping is calculated  based off of the weight of the products at checkout. 

Lost, stolen, or missing packages are not replaced or refunded by Barks in Boro. In the unlikely situation the postal service loses your package, we recommend filing a USPS claim: www.usps.com/help/claims.htm

Barks in Boro is not responsible for returned or rejected packages due to an invalid shipping address provided by the customer. Please note that if this occurs and the package is returned to Barks in Boro, the customer is responsible for any newly incurred shipping costs.

Processing Time:

Our current processing time is 10-14 business days. Please keep in mind that ALL our items are handmade, so please be patient with us. <3 Once you have placed your order, we will work on it as soon as we can.

Allow an additional 3-5 business days after your order has been full-filled for shipping via USPS.

* With the holidays approaching, we are not responsible of any delays on estimated delivery time. If any concerns occur, please contact your local carrier for updates. *

International:

As of October 27, 2021, we will be offering shipping to Canada, only.

 

Once the package has been shipped, it is out of our hands. We are not responsible for customs delays and if items are rejected or returned, they will not be refunded.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Barks in Boro] is not responsible for these charges if they are applied and are your responsibility as the customer.

Return & Exchange Policy

Due to being a small shop, our products are handmade to your specific print and sizing needs, we unfortunately do not accept returns/exchanges. Please refer to the sizing description and chart and make sure to measure your pet's neck to your best ability before purchasing. If you are unsure, we recommend always sizing up! (This relates to our apparel as well. ) If you need a custom size or have any questions or concerns about your order, email us at barksinboro@gmail.com.